Legal
Terms & Conditions
Last updated: 4 July 2026
These terms and conditions govern quote requests and bookings made with Weycross Ventures Limited, trading as Weycross Chauffeurs (“Weycross Chauffeurs”, “we”, “us” or “our”). By submitting a quote request or making a booking with us, you agree to these terms.
Quotes and Bookings
Submitting a quote request through our website does not create a booking. A journey is only confirmed once we have reviewed your request and confirmed the fare, vehicle and timing to you in writing, by email. Until you receive that written confirmation from us, no booking exists and we are under no obligation to provide the service.
Cancellations
For pre-booked point-to-point transfers, cancellations made at least 24 hours before the scheduled pickup time are free of charge. Cancellations made within 24 hours of the scheduled pickup time, and journeys where the passenger does not show at the agreed pickup point or time, may be charged in full at the confirmed fare. We will always try to accommodate a change of plan where reasonably possible, so please let us know as soon as you can if your journey needs to change.
Waiting Time
A reasonable period of complimentary waiting time is included in every booking. For airport meet-and-greet transfers, this is 60 minutes from the recorded landing time, to allow for disembarkation, baggage collection and passport control. Beyond this, additional waiting time may be charged. For all other pickups, 15 minutes of complimentary waiting time is included from the scheduled pickup time, after which additional waiting charges may apply. We will always try to contact you if a delay looks likely to exceed the complimentary period.
Pricing
Quotes are fixed once confirmed in writing and will not change because of traffic conditions or the route taken by your chauffeur. Where a journey involves tolls, congestion charges, parking fees, airport pickup or drop-off fees, or similar third-party charges, these will be identified and added to your quote where applicable, so that you know the full cost of your journey before you travel. Any change to your journey requested after confirmation, such as an additional stop or an extended waiting period, may result in a revised fare.
Passenger Conduct
Passengers are expected to behave reasonably and respectfully towards our chauffeurs and vehicles. We reserve the right to end a journey without refund where a passenger's conduct puts the safety of the chauffeur, other passengers or other road users at risk, or causes damage to the vehicle. Any damage caused to a vehicle by a passenger, including from spillages, smoking or soiling, may be charged to the passenger at the cost of cleaning or repair.
Liability and Delays
We will always take reasonable care in providing our services. However, we are not liable for delay, loss or inconvenience arising from circumstances outside our reasonable control, including but not limited to road traffic conditions, weather, air traffic control restrictions, flight delays, or actions taken by third parties. Our liability to you for any claim arising from a booking is limited to the value of the fare paid for that journey, except where liability cannot be excluded or limited by law, such as liability for death or personal injury caused by our negligence.
Licensing
Weycross Ventures Limited, trading as Weycross Chauffeurs, operates as a licensed private hire operator. Our private hire operator licence is issued by Surrey Heath Borough Council, and our chauffeurs and vehicles are licensed and insured for private hire and reward accordingly. All journeys are pre-booked; we do not accept immediate hirings or ply for hire.
Governing Law
These terms are governed by the laws of England and Wales, and any dispute arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contacting Us
If you have any questions about these terms, please email us at hello@weycross.com. For booking-related queries, please use bookings@weycross.com.
Weycross Ventures Limited (trading as Weycross Chauffeurs)
Registered in England and Wales, company number 16972178.
Registered office: Unit D2a, Chobham, Woking, England, GU24 8HU